Booking Conditions for online services

Deposit requirements

Unless stated otherwise, bookings made through this site are on a demand basis. Once your request has been made the local partner will check availability and will then inform you of the status of your booking request within the first 24 hours. Travellers will then have 48 hours to secure the booking with their credit card details. Please note that your booking will only be confirmed once a deposit has been received.

For some hotels it is sufficient to pay a deposit to confirm the booking. Whilst other hotels require you have to pay 100% of the total booking amount to confirm the booking. Special condition with holidays Seychelles is if you have booked for a hotel that requires 100% payment but you wish to pay for a deposit just let us know. We can arrange that bookings made more than 60 days before the intended date of arrival will pay 50% of the total booking value to confirm their reservation. The remaining balance will be payable 30 days before arrival. Failure to pay the outstanding balance will be considered notification of cancellation by default and is subject to the cancellation policy.

Booking Cancellations

Confirmed bookings may be cancelled by the traveller but the stipulated cancellation policy for that booking item will apply. To cancel a booking go to your booking page and press the cancel requested. A booking will only be considered cancelled upon written acknowledgement from the local operator. Should the policy be unclear, please contact the operator before securing your booking. The cancellation policy of the hotel concern applies, this policy can be seen at booking time and at payment time.

Refund

Refunds are based on the hotel payment and cancellation policies and will only be paid to the credit card account from which the fund was originally debited. Should you cancel a booking before the application of the cancellation policy your credit card will be refunded in full? If you have paid by bank transfer there will be a small bank charge for the transaction.

Payment

Payment by credit card is made via our SSL secured page. This website is secured by Geo Trust, a world renowned encryption security provider. This site processes all credit card payments through a secure VISA point of sales terminal in-house. Should you have any concerns about unauthorised payments, please feel free to contact the local operator or the regional whl.travel office.